Refund policy

Overview
We offer a 15-day return policy. This means you have 15 days from the date you receive your order to request a return.

Eligibility for returns

To be eligible for a return the item must:

  • Be in the same condition you received it: unworn, unused, with original tags and packaging intact.

  • Be accompanied by the receipt or proof of purchase (order number or invoice).

Items that do not meet these conditions may be rejected.

How to start a return

Please email us at lily@houseofelegancehub.com with your order number and reason for return. Do not send items back before receiving return approval.
All approved returns should be sent to:

House Of Elegance Hub
Sanjay Colony Sector 23, Apartment, Faridabad, Haryana, India - 121005

Once your return is accepted, we will provide return instructions and — if applicable — a return shipping label or arrange a reverse pickup.

Return shipping costs

  • If the return is due to our error (defective item, wrong item, damaged in transit): we will cover the return shipping cost and arrange a pickup or provide a prepaid return label.

  • For all other returns (change of mind, wrong size chosen, etc.): return shipping costs are the responsibility of the customer unless otherwise agreed.

COD orders

If the order was paid by Cash on Delivery (COD), refunds will be processed to a bank account (NEFT/UPI) or as store credit if you prefer — we will request bank details securely to process the refund.

Damages and issues

Please inspect your order immediately upon receipt. If an item is defective, damaged or you received the wrong item, email lily@houseofelegancehub.com within 48 hours with photos of the issue and your order number so we can evaluate and resolve the matter quickly.

Exceptions / non-returnable items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants).

  • Custom or personalized products (special orders).

  • Personal care / hygiene products (where hygiene is a concern).

  • Hazardous materials, flammable liquids or gases.

  • Sale items and gift cards are non-returnable.

If you’re unsure whether your item is returnable, please contact us before ordering.

Exchanges

If you want a different size or item, the fastest way is to return the original item for a refund (once accepted) and place a separate order for the replacement. If a direct exchange is possible, we’ll let you know and arrange the process.

Refunds (processing)

  • After we receive and inspect your return, we will notify you whether your refund is approved.

  • If approved, refunds will be processed to the original payment method (card, UPI, wallet, or bank transfer) within 10 business days. Please note your bank or payment provider may take additional time to post the refund (up to 7–14 business days depending on the provider).

  • If the original payment method is unavailable (for example, COD), we will issue the refund via bank transfer or store credit as agreed with you.

  • If more than 15 business days have passed since approval and you have not received your refund, please contact lily@houseofelegancehub.com.

GST / Tax invoices

If you require GST adjustments or a corrected tax invoice for a returned item, please include a copy of your original invoice in your return request. We will process any necessary adjustments to the invoice and refund the GST proportionately where applicable.

Cancellations before dispatch

If you cancel your order before it has been shipped, we will issue a full refund to your original payment method. If you cancel after the item has been shipped, please follow the returns process above.

EU 14-day cooling-off period

If the merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days of receipt for any reason. The item must be returned in the same condition (unworn/unused, with tags and original packaging) and include the receipt/proof of purchase.

Contact & support

If you have any questions about returns or refunds, please contact us at:
lily@houseofelegancehub.com
We strive to respond within 1–2 business days.